Delivering Tangible Solutions For Real-World Issues

LGPN NORTH 2024 AGENDA

LGPN is a unique, two-day learning and networking event which brings together the most inspirational leaders and transformational suppliers in the local gov sector to share cutting-edge insight, knowledge and experience. Our agenda is carefully curated to address the most relevant and emerging challenges in the sector.

LGPN North 2024

21st - 22nd May, Hilton Deansgate, Manchester

Day 1
Day 2

21 May 2024

8:00 am - 8:45 am

Main Room

Registration
8:45 am - 8:50 am

Main Room

Chair’s opening remarks: A new era in local government

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Welcome to the Local Government Partnership Network!
8:50 am - 9:30 am

Main Room

Panel discussion: AI empowerment: transforming local government in the digital era

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Daniel Dredge

Programme Manager, Commissioning and Transformation
Spelthorne Borough Council

Timothy Spiers

Director – IT, Innovation, Digital and Transformation
Oxfordshire County Council

Madeline Hoskin

Assistant Director Technology
North Yorkshire Council

Local authorities are on the cusp of a digital revolution, wielding the power of artificial intelligence to transform predictive analytics and to better serve its communities. The question remains: Is AI a true solution for local council...

Local authorities are on the cusp of a digital revolution, wielding the power of artificial intelligence to transform predictive analytics and to better serve its communities. The question remains: Is AI a true solution for local councils? This session will look at how AI is; already making a difference in local government, its enhanced decision-making capabilities, its effectiveness at streamlining internal processes and the impact it is having on serving our citizens.
9:35 am - 9:55 am

Main Room

AI: Delivering on the Hype?

Martin Taylor

Deputy Chief Executive Officer
Content Guru

Artificial Intelligence (AI) is the most talked-about topic of our time. With promises of automating tasks, streamlining processes and creating answers, it’s no wonder everyone has scrambled to get their hands on this technology and tr...

Artificial Intelligence (AI) is the most talked-about topic of our time. With promises of automating tasks, streamlining processes and creating answers, it’s no wonder everyone has scrambled to get their hands on this technology and try it out. But like all new trends, AI has its sceptics. Even the industry analyst Gartner has described AI as sitting at the ‘Peak of Inflated Expectations’ on its signature ‘Hype Cycle’.

AI matters and is here to stay, and the landing ground for the AI invasion is customer experience and the contact centre. Here AI offers the alchemy of >30% efficiency gains at the same time as delivering hyper-personalised service at scale. But is AI safe and ready to use yet? What are the major challenges and risks? Is it going to cost money or save?

Join Martin Taylor, Deputy CEO, as he explains why AI for public-facing communications is something you can, and must, start adopting and implementing this year.
9:55 am - 10:25 am

Main Room

Dragon's den: Speed presentations

Dragons’ Den – a quick-fire pitch session featuring all of our sponsors. Each supplier delivers a 60-second elevator pitch about their solution – giving you an opportunity to earmark suppliers and solutions you are most interested ...

Dragons’ Den – a quick-fire pitch session featuring all of our sponsors. Each supplier delivers a 60-second elevator pitch about their solution – giving you an opportunity to earmark suppliers and solutions you are most interested in.
10:30 am - 11:45 am

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:50 am - 12:10 pm

Main Room

Platinum sponsor presentation
12:15 pm - 12:35 pm

Main Room

Digital resilience: safeguarding local authorities in the cyber age

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Dave Richardson

Chief Information Officer
Newark and Sherwood District Council

Local authorities are a growing target for cyber security attacks. In today’s digital era, technology and digital innovation is growing at a rapid pace. Digital leaders are navigating an ever-evolving threat, trying to understand tacti...

Local authorities are a growing target for cyber security attacks. In today’s digital era, technology and digital innovation is growing at a rapid pace. Digital leaders are navigating an ever-evolving threat, trying to understand tactics and motivations behind cybercriminals. A cyber-attack can have devastating consequences and a complex recovery. This session is designed to understand practical and actionable steps to strengthen your cyber defences from essential security protocols to proactive employee training.
12:40 pm - 1:00 pm

Main Room

Supercharge Microsoft Teams with RingCentral to enhance hybrid working and drive efficient service delivery

Ian Sherring

Account Executive
RingCentral

While Microsoft Teams has become a cornerstone of collaboration for Local Government, service delivery requires more. Disjointed employee collaboration tools and customer facing contact centres impact service delivery, experience, and st...

While Microsoft Teams has become a cornerstone of collaboration for Local Government, service delivery requires more. Disjointed employee collaboration tools and customer facing contact centres impact service delivery, experience, and staff productivity.
In this session, RingCentral will talk you through how to seamlessly integrate technology with Microsoft Teams to extend its capabilities and empower authorities to:

• Optimise service delivery
• Enable effective hybrid working
• Consolidate technologies to reduce the total cost of ownership

Join RingCentral to learn how local authorities have taken this consolidated approach.
1:00 pm - 1:45 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
1:50 pm - 2:20 pm

Main Room

Roundtable discussion: Empowering communities: technology for public good

Mark Lumley

Director of ICT and Digital // President
London Borough of Hounslow // Socitm

As technology increasingly infiltrates every aspect of our lives, leveraging it for the public good becomes imperative. This interactive roundtable, led by Socitm representatives, will delve into the comprehensive utilisation of technolo...

As technology increasingly infiltrates every aspect of our lives, leveraging it for the public good becomes imperative. This interactive roundtable, led by Socitm representatives, will delve into the comprehensive utilisation of technology—not merely for enhancing operational efficiency but as a pivotal tool for societal advancement. The session will address key issues such as data safety, ethics, bias, and equality, aiming to demonstrate how local government can employ technology to promote inclusivity, boost productivity, and realise financial efficiencies.
2:25 pm - 3:10 pm

Main Room

Gold sponsor presentations
3:15 pm - 4:30 pm

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
4:35 pm - 4:55 pm

Main Room

Enhancing community services through digital collaboration

Beena Puri

GM Digital Innovation and Partnership Lead
Greater Manchester Combined Authority (GMCA)

Fran Lautman

Head of Customer and Digital Experience
Oldam Council

In an era where technology drives transformation, the Greater Manchester Combined Authority (GMCA) and Oldham Council stand out as beacons of innovation and collaboration. This session will delve into the pioneering partnership between G...

In an era where technology drives transformation, the Greater Manchester Combined Authority (GMCA) and Oldham Council stand out as beacons of innovation and collaboration. This session will delve into the pioneering partnership between GMCA and Oldham Council, showcasing how their united efforts in digital and technology projects have cultivated a more efficient, responsive, and community-focused local government framework. Attendees will gain insights into the strategies implemented, the challenges overcome, and the tangible benefits realised, both for the local government operations and the communities they serve.
4:55 pm - 5:20 pm

Main Room

Panel discussion: Smart data: invigorate local governance dynamics

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Tom Scholes

Operational Manager Data Intelligence and Business Support
Oxfordshire County Council

Local authorities are sat on a gold mine of data, but what is the best way to analyse and use this data for effective and targeted decision making? Navigating data can be a challenge: personal information needs careful handling, and such...

Local authorities are sat on a gold mine of data, but what is the best way to analyse and use this data for effective and targeted decision making? Navigating data can be a challenge: personal information needs careful handling, and such vast volumes can hide valuable patterns, making it impossible to analyse. Join the discussion on how this is being done effectively and what approaches are delivering results.
5:20 pm - 5:35 pm

Main Room

How to save money in your procurement - with market intelligence

Gus Tugendhat

Founder
Tussell

In this session, Gus Tugendhat, founder of Tussell, will show you how to leverage procurement data to:

• Benchmark your procurement footprint vs. other contracting authorities
• Drive better deals from your suppliers

In this session, Gus Tugendhat, founder of Tussell, will show you how to leverage procurement data to:

• Benchmark your procurement footprint vs. other contracting authorities
• Drive better deals from your suppliers
• Spot opportunities for joint procurement
• Promote social value
• Get out of your silo, and learn what new solutions the market has to offer
5:35 pm - 5:55 pm

Main Room

Inclusive impact: evolving local government through diversity and digital innovation

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Ade Marques

Head of Digital and ICT Delivery
Reading Borough Council

Timothy Spiers

Director – IT, Innovation, Digital and Transformation
Oxfordshire County Council

Kit Collingwood

Assistant Director, Digital and Customer Service
Royal Borough of Greenwich

Fuelling positive change! This session focuses on advancing equality, diversity, and inclusion in local government. Explore practical strategies using community engagement, digital campaigns, and UX-focused services. Join us to champion ...

Fuelling positive change! This session focuses on advancing equality, diversity, and inclusion in local government. Explore practical strategies using community engagement, digital campaigns, and UX-focused services. Join us to champion anti-racism, celebrate diversity, promote inclusion, and foster a sense of belonging within our communities
5:55 pm - 6:00 pm

Main Room

Chair's closing remarks
6:00 pm - 7:30 pm

Main Room

Hotel check-in/Free time
7:30 pm - 10:00 pm

Main Room

Drinks reception & networking dinner

Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served i...

Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served in formal-style seating to a set menu. Our delegate team will speak to you to ensure we cater for any specific dietary requirements.
12:15 pm - 12:35 pm

Breakout Room 1

Transform care with strategies for health and social wellbeing

Kate Waterhouse

Executive Director (Strategy and Transformation)
Bury Council

Andrew Carter

Assistant Director of Digital, Data and Technology
Bury Council

Transforming health and social care with a focus on equity and wellbeing. Explore key aspects, including prevention, adult social care, and sustainable practices, incorporating mobile working platforms for healthier, more equitable commu...

Transforming health and social care with a focus on equity and wellbeing. Explore key aspects, including prevention, adult social care, and sustainable practices, incorporating mobile working platforms for healthier, more equitable communities
12:40 pm - 1:00 pm

Breakout Room 1

How SAP HR Software can help government staff feel connected

Anna Dutton

SuccessFactors Account Executive
SAP

People are at the heart of every organisation and here at SAP we believe that by leveraging Human Capital Management (HCM) technologies, organizations can create a sustainable and motivated workforce.

The SAP SuccessFactors suite ...

People are at the heart of every organisation and here at SAP we believe that by leveraging Human Capital Management (HCM) technologies, organizations can create a sustainable and motivated workforce.

The SAP SuccessFactors suite combines the best features of HCM with innovative enhancements using our AI-Co Pilot JOULE to deliver dynamic, employee-centric experiences. It caters to the needs and work styles of individuals, empowering them to reach their full potential throughout their careers so your organisation can deliver against its objectives and drive growth effectively.

SuccessFactors’ data-driven insights empower HR departments, managers, and employees alike. By implementing these solutions, organizations can optimize talent placement, enhance employee experience, and cultivate a highly motivated workforce that is aligned with organizational objectives. Furthermore, industry analysts consistently recognize SAP SuccessFactors solutions as leading products in the market, illustrating our industry expertise.
2:25 pm - 2:45 pm

Breakout Room 1

How Copilot is innovating the delivery of local government services

Lyndon Hughes

Government Industry Lead
ANS

Chris Huntingford

Director of Digital Innovation
ANS

Has your organisation had an uptake in Copilot licenses but is unsure how to get the most out of them? ANS will guide government authorities and organisations through the seamless deployment of Copilot, emphasising these key consideratio...

Has your organisation had an uptake in Copilot licenses but is unsure how to get the most out of them? ANS will guide government authorities and organisations through the seamless deployment of Copilot, emphasising these key considerations:
Deployment Process: Learn how to utilise Copilot licenses and enable your people to be able to integrate Copilot effectively within your organisation.
Guardrails: Prioritise data, security and compliance by establishing guardrails before deploying Copilot.
Ecosystem enablement: Understand how Copilot fits into the evolving landscape of AI and digital transformation.

Discover how ANS can assist governments in meeting the rapid demand for digital innovation.
12:15 pm - 12:35 pm

Breakout Room 2

Digital leadership: reform local government service excellence

Anthony Baxter

Head of Business Change and ICT
South Derbyshire Council

Kit Collingwood

Assistant Director, Digital and Customer Service
Royal Borough of Greenwich

Transform local government leadership in a dynamic session. Harness cutting-edge automation, amplify customer experience, and foster innovation. Uncover practical approaches for efficiency and change management, revolutionising community...

Transform local government leadership in a dynamic session. Harness cutting-edge automation, amplify customer experience, and foster innovation. Uncover practical approaches for efficiency and change management, revolutionising community service in the digital age.
12:40 pm - 1:00 pm

Breakout Room 2

Elevating User Experience: Unleashing the Potential of AI-Native Networking

Reece Hardstaff

Strategic Sales Rep
Juniper

Amy Piatek

Account manager
Kubus

Ensuring optimal user experiences and embracing new technologies are pivotal for delivering local government services.

Many users currently view engagement with Local Government systems and functions as undesirable, leading to a ...

Ensuring optimal user experiences and embracing new technologies are pivotal for delivering local government services.

Many users currently view engagement with Local Government systems and functions as undesirable, leading to a reduction in productivity, poor user and citizen experience, and system-wide delays in delivering critical services to the population.

Technology shouldn’t be a blocker and can play a crucial role in enhancing the experiences of staff and Citizens.

This session aims to explore the urgent need to modernise networks, leveraging AI and location-based services to elevate user experiences.

22 May 2024

8:40 am - 8:45 am

Main Room

Chair's opening remarks

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Welcome to Day 2 of the Local Government Partnership Network.
8:45 am - 9:25 am

Main Room

Panel discussion: Strategic transformation: unleashing unity with automation

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Alison May

Assistant Director of Skills and Employment
Lambeth Council

Stephen Lugg

Head of ICT Strategy
Warwickshire County Council

This session looks at the positive impact and challenges of implementing automated systems. We’ll look at how automation can boost citizen experience, enhance data sharing, streamline internal processes, and ultimately deliver more ser...

This session looks at the positive impact and challenges of implementing automated systems. We’ll look at how automation can boost citizen experience, enhance data sharing, streamline internal processes, and ultimately deliver more services to the public. But the question remains: how are digital leaders making this happen effectively, and what real-world impact are they seeing? Share and discover practical steps various local governments are taking to implement successful automation projects.
9:30 am - 9:50 am

Main Room

Platinum sponsor presentation
9:55 am - 10:15 am

Main Room

Integrating digital platforms on a budget

Ade Marques

Head of Digital and ICT Delivery
Reading Borough Council

In an era of shrinking budgets and new technologies, digital leaders in local authorities are facing daunting challenges: implementing transformative digital platforms without breaking the bank. This session explores ingenious ways leade...

In an era of shrinking budgets and new technologies, digital leaders in local authorities are facing daunting challenges: implementing transformative digital platforms without breaking the bank. This session explores ingenious ways leaders are navigating this budgetary tightrope, unlocking the power of technology for their communities. We’ll investigate creative strategies for implementing digital platforms such as CRM systems with real-world success stories and gain insight into emerging trends and best practices for sustainable digital innovation in local governance.
10:20 am - 10:40 am

Main Room

Gold sponsor presentation
10:45 am - 11:45 am

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:50 am - 12:30 pm

Main Room

Panel discussion: The future of Local Government finance: adapting to reduced central funding

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

This session will tackle the critical issues of shrinking central government funding and its implications for local authorities. Some key areas of discussion:

• Innovative financial management strategies
• Alternative re...

This session will tackle the critical issues of shrinking central government funding and its implications for local authorities. Some key areas of discussion:

• Innovative financial management strategies
• Alternative revenue generation methods
• Efficiency improvements
• Digital transformation in finance departments
12:30 pm - 1:10 pm

Main Room

Panel discussion: Green horizons: leading climate action with smart solutions

Cliff Dean

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Daniel Dredge

Programme Manager, Commissioning and Transformation
Spelthorne Borough Council

Advancing sustainability in local government by exploring insights and strategies for environmental action, emphasising smart cities, efficient fibre deployment, and collaboration with electric vehicle operators for effective charging so...

Advancing sustainability in local government by exploring insights and strategies for environmental action, emphasising smart cities, efficient fibre deployment, and collaboration with electric vehicle operators for effective charging solutions.
1:10 pm - 1:15 pm

Main Room

Chair's closing remarks
1:15 pm - 2:00 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
9:55 am - 10:15 am

Breakout Room 1

Silicone Stoke: pioneering digital innovation for a future-proof city

John Bowler

Chief Digital Officer
Stoke-on-Trent City Council

This session looks at Silicon Stoke. Silicon Stoke aims to create a future-proof city for residents, businesses, and lead the way for all forms of industry, from health care to education and employment. Stoke-on-Trent City Council is lea...

This session looks at Silicon Stoke. Silicon Stoke aims to create a future-proof city for residents, businesses, and lead the way for all forms of industry, from health care to education and employment. Stoke-on-Trent City Council is leading the way with digital innovation, attracting socio/economic development opportunities, a city council believing in change to create a solid future for growth.
9:55 am - 10:15 am

Breakout Room 2

Powering progress: community engagement and enhanced service in local government

Alison May

Assistant Director of Skills and Employment
Lambeth Council

Explore community engagement, partnerships, and customer service strategies in this session. Discover effective approaches, including customer engagement surveys, to forge strong connections and enhance overall constituent well-being.

Explore community engagement, partnerships, and customer service strategies in this session. Discover effective approaches, including customer engagement surveys, to forge strong connections and enhance overall constituent well-being.

Day 1
Day 2

Delivering Tangible Solutions For Real-World Issues

Delivering Tangible Solutions For Real-World Issues

LGPN NORTH 2024 AGENDA

LGPN North 202421st - 22nd May, Hilton Deansgate, Manchester

21 May 2024

8:00 am - 8:45 am

Main Room

Registration

8:45 am - 8:50 am

Main Room

Chair’s opening remarks: A new era in local government

Cliff Dean

Chief Information Officer North Kesteven District Council and West Lindsey District Council

8:50 am - 9:30 am

Main Room

Panel discussion: AI empowerment: transforming local government in the digital era

Cliff Dean

Chief Information Officer North Kesteven District Council and West Lindsey District Council

Daniel Dredge

Programme Manager, Commissioning and Transformation Spelthorne Borough Council

Timothy Spiers

Director – IT, Innovation, Digital and Transformation Oxfordshire County Council

Madeline Hoskin

Assistant Director Technology North Yorkshire Council

9:35 am - 9:55 am

Main Room

AI: Delivering on the Hype?

Martin Taylor

Deputy Chief Executive Officer Content Guru

9:55 am - 10:25 am

Main Room

Dragon's den: Speed presentations

10:30 am - 11:45 am

Main Room

Coffee break and business meetings

11:50 am - 12:10 pm

Main Room

Platinum sponsor presentation

12:15 pm - 12:35 pm

Main Room

Digital resilience: safeguarding local authorities in the cyber age

Cliff Dean

Chief Information Officer North Kesteven District Council and West Lindsey District Council

Dave Richardson

Chief Information Officer Newark and Sherwood District Council

12:40 pm - 1:00 pm

Main Room

Supercharge Microsoft Teams with RingCentral to enhance hybrid working and drive efficient service delivery

Ian Sherring

Account Executive RingCentral

1:00 pm - 1:45 pm

Main Room

Networking lunch

1:50 pm - 2:20 pm

Main Room

Roundtable discussion: Empowering communities: technology for public good

Mark Lumley

Director of ICT and Digital // President London Borough of Hounslow // Socitm

2:25 pm - 3:10 pm

Main Room

Gold sponsor presentations

3:15 pm - 4:30 pm

Main Room

Coffee break and business meetings

4:35 pm - 4:55 pm

Main Room

Enhancing community services through digital collaboration

Beena Puri

GM Digital Innovation and Partnership Lead Greater Manchester Combined Authority (GMCA)

Fran Lautman

Head of Customer and Digital Experience Oldam Council

4:55 pm - 5:20 pm

Main Room

Panel discussion: Smart data: invigorate local governance dynamics

Cliff Dean

Chief Information Officer North Kesteven District Council and West Lindsey District Council

Tom Scholes

Operational Manager Data Intelligence and Business Support Oxfordshire County Council

5:20 pm - 5:35 pm

Main Room

How to save money in your procurement - with market intelligence

LGPN North 2024

21st - 22nd May, Hilton Deansgate, Manchester

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Programme Manager, Commissioning and Transformation
Spelthorne Borough Council

Director – IT, Innovation, Digital and Transformation
Oxfordshire County Council

Assistant Director Technology
North Yorkshire Council

Deputy Chief Executive Officer
Content Guru

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Chief Information Officer
Newark and Sherwood District Council

Account Executive
RingCentral

Director of ICT and Digital // President
London Borough of Hounslow // Socitm

GM Digital Innovation and Partnership Lead
Greater Manchester Combined Authority (GMCA)

Head of Customer and Digital Experience
Oldam Council

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Operational Manager Data Intelligence and Business Support
Oxfordshire County Council

Founder
Tussell

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Head of Digital and ICT Delivery
Reading Borough Council

Director – IT, Innovation, Digital and Transformation
Oxfordshire County Council

Assistant Director, Digital and Customer Service
Royal Borough of Greenwich

Executive Director (Strategy and Transformation)
Bury Council

Assistant Director of Digital, Data and Technology
Bury Council

SuccessFactors Account Executive
SAP

Government Industry Lead
ANS

Director of Digital Innovation
ANS

Head of Business Change and ICT
South Derbyshire Council

Assistant Director, Digital and Customer Service
Royal Borough of Greenwich

Strategic Sales Rep
Juniper

Account manager
Kubus

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Chief Information Officer
North Kesteven District Council and West Lindsey District Council

Assistant Director of Skills and Employment
Lambeth Council

Head of ICT Strategy
Warwickshire County Council