28-29 April, The Manchester Deansgate, Manchester
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08:00
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Registration Desk50 mins
08:50
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Main Room10 mins
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09:00
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Main Room40 mins
- Strategy & Leadership
- Finance & Sustainability
This opening keynote panel confronts local government’s biggest challenge – not a lack of innovation, but a lack of alignment. From digital pilots that never scale to budgets that cannot flex, transfo ...
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09:40
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Main Room20 minsLocal authorities are under increasing pressure to modernise resident-facing services amid funding cuts and structural change.
Agentic AI offers a new approach. By autonomously dealing with an increasing range of enquiries and transactions, these intelligent services will help councils manage demand for frequently asked questions, freeing staff for more complex work, where other AI tools are on hand to reduce workers’ cognitive and administrative load.
Join Britain’s largest provider of cloud contact and AI technology, Content Guru, to explore how agentic AI can support local government reorganisation while being deployed responsibly with the governance, security, and operational guardrails needed to protect citizen trust and ensure transparency, compliance and data sovereignty.
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10:05
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Main Room20 mins
- Strategy & Leadership
Caroline Simpson, Group Chief Executive at Greater Manchester Combined Authority, shares insights on regional leadership, strategic collaboration, and driving sustainable growth across the city-region ...
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10:25
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Main Room30 mins
Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.
11:00
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Networking and business meetingsNetworking Area75 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
12:20
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Main Room45 mins
- Digital, Data & AI
- Operations & Service Delivery
Shifting from strategic to tactical, this rapid-fire session features two councils proving what is possible when innovation meets delivery. Covering topics including automation of core services, redes ...
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13:10
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Main Room20 minsA smarter approach to debt collection with no need to replace your contact centre, while reducing the added operational costs, technical demands and stress of PCI compliance.
You might be thinking: long deployment times, complex AI and specialist skills required. Think again.
This isn’t theoretical—Birmingham City Council’s debt collection is the latest proven success. Hear it directly from them on stage and join the live Q&A. -
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Breakout Room 120 minsWhether you're working through LGR, in the midst of service redesign or are modernising your systems - data configuration, complex data migration and secure data connections are core considerations underpinned by three pillars of success: Governance, People & Technology. Join the Iken team as they explore the system implementation challenge sharing recent client experiences -
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Breakout Room 220 minsLocal government is entering a new era of citizen engagement - one shaped not just by automation, but by augmentation. As AI becomes increasingly embedded in council services, the organisations that will lead are those that use technology to strengthen human capability, not replace it.
This presentation explores the rise of the “Super-Agent” in a public sector context: frontline professionals empowered by AI to deliver more responsive, informed, and empathetic interactions with residents. From contact centres to community services, AI is enabling staff to move beyond reactive, task-heavy processes and focus on high-value moments that require judgement, care, and trust.
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13:30
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Networking lunch45 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
14:15
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Main Room40 mins
- Strategy & Leadership
In this interactive roundtable session, you will set the agenda! Each table will tackle a real problem submitted by your peers, sharing practical experiences and shaping actionable solutions everyone ...
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14:55
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Main Room20 mins
15:20
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Main Room20 minsICS.AI will be joined by Derby City Council to share their AI transformation journey and what it means in practice for residents and staff. This session explores how Derby is using AI to drive service improvement while enabling longer-term organisational transformation. From resident-facing AI to workforce copilots, hear how they have moving beyond pilots into scaled adoption and delivering measurable impact. Drawing on real experience, Derby offer a unique perspective on how AI can position councils to navigate Local Government Reorganisation with confidence, using proven approaches and practical lessons to bridge today’s pressures with tomorrow’s operating model.
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15:45
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Networking and business meetingsNetworking Area75 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
17:05
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Main Room40 mins
- Workforce, Skills & Culture
- Outcomes & Impact
Ruth Ibegbuna is a nationally recognised social entrepreneur and leadership voice who has worked with young people, women, and communities often overlooked by traditional power structures. Drawing on ...
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17:45
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105 mins
19:30
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Drinks reception and networking dinner150 minsNetworking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served in formal-style seating to a set menu. Our delegate team will speak to you to ensure we cater for any specific dietary requirements.
08:55
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Main Room5 mins
09:00
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Main Room30 mins
- Strategy & Leadership
- Operations & Service Delivery
Across the country, councils are navigating the turbulence of Local Government Reorganisation – new boundaries, new responsibilities, and new expectations. But does structural change equal transformat ...
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09:35
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Main Room20 minsThis session considers how council leaders can unlock savings and organisational capacity by focusing on the gaps between services, systems and teams, rather than defaulting to additional spend. It explores where value is often trapped across complex local government organisations, and how clearer alignment, connection and oversight can reduce duplication, strengthen decision making and support sustainability particularly in the context of ongoing savings programmes and local government reorganisation
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09:55
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Main Room20 mins
- Strategy & Leadership
- Digital, Data & AI
The CAIO Print is our blueprint for embedding responsible AI across the region — ethically, transparently and at scale. From smarter transport and better health outcomes to stronger skills, institutio ...
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10:20
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Main Room25 mins
- Digital, Data & AI
- Operations & Service Delivery
Join a group of your peers to share your live examples of intelligent automation improving services, reducing costs, and freeing up staff for higher-value work. This is a candid, collaborative convers ... -
Breakout Room 125 mins
- Finance & Sustainability
- Digital, Data & AI
Innovation means nothing if it is not sustainable. In this practical workshop, leaders will share how they are linking digital transformation to measurable savings and long-term value. Join to share real examples, funding models, and strategies that make digital work financially – not just technically.
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Breakout Room 225 mins
- Workforce, Skills & Culture
This workshop showcases how councils are closing the digital literacy gap, building leadership confidence, and equipping their teams with the skills they need to adapt. Join to share your experiences of approaches that really work in turning capability into confidence.
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10:50
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Main Room20 minsCouncils are investing heavily in AI chatbots and digital front doors, yet demand continues to rise, teams remain overwhelmed, and residents keep returning for help.
Why?
Because many organisations aren’t resolving needs — they’re simply redirecting them.
Join Jay Dudley and Gurdip Sodhi as they unpack the real challenge facing local government: fragmented data, disconnected systems, and the absence of a true, unified view of the citizen.
Explore why deflection without insight increases organisational risk, and how leading public sector innovators are moving beyond reactive services toward proactive, preventative support.
This session reveals how unified data foundations enable smarter decisions, empower frontline teams, and unlock AI-driven digital caseworkers.
This isn’t about improving the front door.
It’s about reducing the need to knock at all.
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11:15
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Networking and business meetingsNetworking Area60 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
12:20
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Main Room25 mins
- Strategy & Leadership
- Digital, Data & AI
Sustainable transformation demands more than technology - it requires robust governance, cyber resilience, and leadership alignment. This session examines Derby’s AI journey, which originated as a res ... -
Breakout Room 125 mins
- Strategy & Leadership
- Finance & Sustainability
Transformation does not happen in isolation. This discussion will focus on how smarter partnerships – with suppliers, peers, and regional networks – can deliver real financial and service value. Covering procurement pain points, shared success, and what genuine collaboration looks like in practice.
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Breakout Room 225 mins
- Operations & Service Delivery
- Workforce, Skills & Culture
New technology demands new ways of working. This discussion will address how councils are redesigning teams, breaking silos, and embedding flexibility to deliver better services with limited resources. Join to share lessons on skills, culture, and structures that make transformation sustainable.
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12:50
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Main Room30 mins
- Strategy & Leadership
Our tracks have examined transformation from different perspectives. This wrap-up panel brings together session leaders to distil the most practical takeaways, highlight key lessons learned, and share ...
13:25
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Main Room5 mins
13:30
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Networking lunch45 mins
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