LGPN SOUTH 2024 AGENDA

Delivering tangible solutions for the public sector

LGPN is a unique, two-day learning and networking event which brings together the most inspirational leaders and transformational suppliers in local government to share cutting-edge insights, knowledge and experience. Our agenda is carefully curated to address the most relevant and emerging challenges in the sector.

LGPN South 2024
21 - 22 November, Radisson Blu, Edwardian, Heathrow

Day 1
Day 2

21 November 2024

8:00 am - 8:45 am

Main Room

Registration
8:45 am - 8:55 am

Main Room

Co-chairs’ opening remarks

Sam Smith

Director of Institute
Socitm

Mark Lumley

Director of ICT and Digital
London Borough of Hounslow

Welcome to the Local Government Partnership Network!
8:55 am - 9:35 am

Main Room

Opening keynote panel - How do we get Digitally Ready for Maximum Citizen Impact?

Mark Lumley

Director of ICT and Digital
London Borough of Hounslow

Nathan Pierce

Chief Digital and Innovation Officer
Haringey Council

Ade Marques

Chief Technology Officer
Royal Borough of Kensington and Chelsea

Stephen Lugg

Chief Information Officer
Swindon Borough Council

Discover how local authorities are effectively engaging communities using digital tools, even with limited resources. This session will focus on high-impact, low-cost digital initiatives that strengthen community connection and participa...

Discover how local authorities are effectively engaging communities using digital tools, even with limited resources. This session will focus on high-impact, low-cost digital initiatives that strengthen community connection and participation. Through practical case studies and actionable insights, this session equips local government leaders with the tools to bridge the digital divide, engage citizens effectively, and improve service delivery using technology.

Key questions for discussion:
• Which existing digital tools and resources have you leveraged to improve community engagement? Examples from the group
• How do we fundamentally redesign the process to achieve an end-to-end interaction with the citizen – what do the building blocks look like and how do we measure success?
• What are some of the considerations for in-house capabilities?
• How do you approach hard to reach citizens? Are there less obvious ways beyond websites and online services to add a personal touch?
• Which strategies can be employed to ensure all citizens, including those in underserved areas, have access to digital tools?
• How can partnerships with private sector companies and non-profits be formed to support digital inclusion efforts?
9:40 am - 10:00 am

Main Room

AI: Delivering on the Hype?

Richard Manthorpe

Product Management Director
Content Guru

Artificial intelligence (AI) is the most talked-about topic of our time. Heralded for its potential to automate tasks, streamline processes, and generate solutions, it’s unsurprising that everyone is eager to explore this technology. H...

Artificial intelligence (AI) is the most talked-about topic of our time. Heralded for its potential to automate tasks, streamline processes, and generate solutions, it’s unsurprising that everyone is eager to explore this technology. However, like all emerging trends, AI has its sceptics, including industry analyst Gartner, who places AI at the ‘Peak of Inflated Expectations’ on their renowned ‘Hype Cycle’.

AI is undoubtedly significant and here to stay, with a primary impact on customer experience and contact centres. In these fields, AI promises over 30% efficiency gains while delivering hyper-personalised service at scale. But, is AI truly safe and ready for widespread use? What are the major challenges and risks involved? Will it be a cost-saving measure or an added expense?

Join Richard Manthorpe, Product Director, as he discusses why adopting AI in public-facing communications is essential.
10:05 am - 10:40 am

Main Room

Dragon's den - Speed presentations

Dragons’ Den – a quick-fire pitch session featuring all of our sponsors. Each supplier delivers a 60-second elevator pitch about their solution – giving you an opportunity to earmark suppliers and solutions you are most interested ...

Dragons’ Den – a quick-fire pitch session featuring all of our sponsors. Each supplier delivers a 60-second elevator pitch about their solution – giving you an opportunity to earmark suppliers and solutions you are most interested in.
10:45 am - 12:00 pm

Main Room

Networking and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
12:05 pm - 12:25 pm

Main Room

Keynote presentation - Building a digital future: Haringey Council’s fast-paced transformation

Nathan Pierce

Chief Digital and Innovation Officer
Haringey Council

Join Nathan Pierce, Chief Digital Officer at Haringey Council, as he shares the rapid digital transformation journey that the council has undertaken over the past 18 months. Haringey Council has gone from 7% of customer interactions bein...

Join Nathan Pierce, Chief Digital Officer at Haringey Council, as he shares the rapid digital transformation journey that the council has undertaken over the past 18 months. Haringey Council has gone from 7% of customer interactions being online to 48%, with a target of increasing this further next year, whilst at the same time delivering savings. This session will provide an honest and comprehensive look at the strategies employed, the cultural shifts made, and the technological advancements implemented to achieve this significant milestone.

Nathan will discuss the initial challenges and failures the council faced, including resistance to change, technological hurdles, and the struggle to align digital initiatives with broader organisational goals. Attendees will gain insights into how these challenges were addressed and overcome, leading to a more resilient and agile digital infrastructure.
12:30 pm - 12:50 pm

Main Room

Unlocking the pathway to digital transformation

Nick Bloomfield

Major Account Manager
Juniper Networks

Chelsea Chamberlin

CTO
Roc Technologies

Local government organisations face a plethora of challenges: increasingly complex citizen needs; financial pressures; protecting highly sensitive citizen data from cyber criminals; and – as the 5 year countdown begins – the challeng...

Local government organisations face a plethora of challenges: increasingly complex citizen needs; financial pressures; protecting highly sensitive citizen data from cyber criminals; and – as the 5 year countdown begins – the challenge of demonstrating tangible progress towards the 2030 Net Zero target.
Digital technologies offer many solutions to these challenges, yet their adoption is hindered by unstructured, legacy network environments that cannot support emerging tech.
Roc Technologies is a Elite Plus Partner of Juniper, named a Leader in the Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure for a fourth time in a row. Together, we have extensive experience delivering digital transformation while ensuring citizen-centric outcomes.
12:55 pm - 1:15 pm

Main Room

Mastering data driven decision making

Data-driven decision making can revolutionise how local authorities operate, leading to more informed and effective policies. This session will cover the strategies and tools used by Oldham Council to harness the power of data. We will e...

Data-driven decision making can revolutionise how local authorities operate, leading to more informed and effective policies. This session will cover the strategies and tools used by Oldham Council to harness the power of data. We will explore how they are combating systematic bias within their data and utilising data analytics to drive better outcomes for their community. Learn practical approaches and gain insights into how data can transform decision-making processes in local government.
1:15 pm - 2:00 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
2:05 pm - 2:35 pm

Main Room

Roundtable discussion - Collaboration and knowledge sharing to combat skills gaps and achieve cash savings

Sam Smith

Director of Institute
Socitm

Louise Barton

Group Manager: Transformation
Nottinghamshire County Council

Natasha Edmunds

Director of Corporate Services
Portsmouth City Council

This session aims to explore why local authorities often fail to share and collaborate on projects, identify the barriers to effective collaboration, and discuss strategies to encourage a culture of knowledge sharing. The goal is to enha...

This session aims to explore why local authorities often fail to share and collaborate on projects, identify the barriers to effective collaboration, and discuss strategies to encourage a culture of knowledge sharing. The goal is to enhance progress, development, and achieve both cashable and non-cashable savings.

Key conversation points:

• Identifying barriers to collaboration
• The benefits of collaboration and knowledge sharing
• Strategies to encourage a collaborative culture
• Achieving cashable and non-cashable savings through collaboration
• Where is the investment needed and is there a silver lining?
• Approach we’ve taken, multidisciplinary approach, not leading it from IT but from change and comms,
• User community and digital tools up to speed?
2:40 pm - 2:55 pm

Main Room

How to save your council money with procurement intelligence

Lorna Ingwell

Research Manager
Tussell

Local authorities are under real financial strain. You’re expected to be doing more, with less. Procurement is a critical part of this puzzle. In this session, Lorna, Tussell’s Research Manager, will demonstrate how taking a ...

Local authorities are under real financial strain. You’re expected to be doing more, with less. Procurement is a critical part of this puzzle. In this session, Lorna, Tussell’s Research Manager, will demonstrate how taking a data-led approach to procurement is key to unlocking hidden savings and innovation in your supply chain.
2:55 pm - 3:15 pm

Main Room

IT Transformation – Lessons from a battle hardened Cyber Incident Responder & Ethical Hacker

Mark Cunningham-Dickie

Principal Incident Response Consultant
Quorum Cyber

A presentation looking at the importance of integrating security measures during IT transformation. It discusses the benefits of enhanced trust, business continuity, and cost savings, while also addressing the pitfalls of neglecting cybe...

A presentation looking at the importance of integrating security measures during IT transformation. It discusses the benefits of enhanced trust, business continuity, and cost savings, while also addressing the pitfalls of neglecting cyber security, such as data breaches, regulatory penalties, and operational disruptions. The presentation gives consideration to whether IT transformation is really necessary or if optimising existing tools could be more cost-effective and secure.
3:20 pm - 3:40 pm

Main Room

How AI is Shaping the Future of SEND Services and the EHCP Process

Guy Matthews

Public Sector Lead
Agilisys

Darius Toomer

Head of Agilisys Transform
Agilisys

We will be discussing how AI is enabling SEND case workers to support children and families throughout their EHCP journey. We’ll dive into how Generative AI technology is helping case workers; save time creating EHCPs, improve the ...

We will be discussing how AI is enabling SEND case workers to support children and families throughout their EHCP journey. We’ll dive into how Generative AI technology is helping case workers; save time creating EHCPs, improve the consistency & quality of EHCPs, clear backlogs and ultimately help children to achieve better outcomes. We’ll also share insights into our journey – and how we have developed our solution ‘EHCP Plus’.
3:45 pm - 5:00 pm

Main Room

Networking and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
5:05 pm - 5:25 pm

Main Room

Connecting communities: EDI strategies for the digital era

Deborah Barnett

Head of Service, Race Equality and Inclusion
London Borough of Hackney

Sandra Farquharson

Director HR, Organisational Development & Communications
Hackney Borough Council

Ross Tuckley

Business Development & Support Manager
Children and Families Services, Hackney Borough Council

Join Hackney Council for an interactive and engaging session that explores the intersection of equity, diversity, and inclusion with a focus on racial equity, digital connectivity, and community engagement. Discover how Hackney is levera...

Join Hackney Council for an interactive and engaging session that explores the intersection of equity, diversity, and inclusion with a focus on racial equity, digital connectivity, and community engagement. Discover how Hackney is leveraging digital tools to promote inclusivity, bridge the digital divide, and enhance community participation across all demographic groups. Learn about practical strategies for encouraging a more connected and equitable community and engage in discussions and activities designed to share best practices and innovative ideas.
5:25 pm - 5:50 pm

Main Room

Closing keynote - Aspirational idle: a fresh approach to digital leadership

Martin Sadler

Chief Information Officer
Birmingham City Council

Join Martin Sadler, author of “Aspirationally Idle,” for an engaging session that redefines digital leadership. Discover innovative strategies for managing IT services and teams, all while striving for an efficient and smooth...

Join Martin Sadler, author of “Aspirationally Idle,” for an engaging session that redefines digital leadership. Discover innovative strategies for managing IT services and teams, all while striving for an efficient and smoothly running operation. This session will cover key concepts from Sadler’s book, including effective team structure, people management, and leveraging technology to improve service delivery. Learn how to combat systematic bias within data and embrace a leadership style that allows your IT services to run seamlessly.
5:50 pm - 7:30 pm

Main Room

Hotel check-in/free time
7:30 pm - 10:00 pm

Main Room

Drinks reception & networking dinner

Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served i...

Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served in formal-style seating to a set menu. Our delegate team will speak to you to ensure we cater for any specific dietary requirements.
12:30 pm - 12:50 pm

Breakout Room 1

ChromeOS: The Affordable Solution for Modernising Local Council Services

Lyndon Fraser

Chrome Enterprise
Google

ChromeOS offers a powerful and affordable solution for local councils seeking to modernise services and bridge the digital divide. This presentation will explore how ChromeOS can empower communities through:
– Digital Inclusi...

ChromeOS offers a powerful and affordable solution for local councils seeking to modernise services and bridge the digital divide. This presentation will explore how ChromeOS can empower communities through:
– Digital Inclusion: ChromeOS Flex breathes new life into old devices, providing affordable access to technology for everyone.
– Council Services: Easy-to-manage ChromeOS devices can enhance public access experiences within libraries, adult day centres, children’s homes, customer service kiosks etc.
– Frontline Workers: Lightweight, secure, and user-friendly ChromeOS devices equip frontline workers with the tools they need to deliver efficient and effective services.
Discover how ChromeOS can transform your council, improve efficiency, and create a more connected and inclusive community.
12:55 pm - 1:15 pm

Breakout Room 1

Advancing population and public health: Medway’s journey
Natalie Goldring

Head of Public Health Intelligence
Medway Council

Kelly Webb

Programme Manager
Medway & Swale Health and Care Partnership NHS
How can local authorities forge partnerships that significantly enhance public health outcomes? In this session, we’ll hear from Medway & Swale Health and Care Partnership, and Medway Council about how their unique partnership has ...

How can local authorities forge partnerships that significantly enhance public health outcomes? In this session, we’ll hear from Medway & Swale Health and Care Partnership, and Medway Council about how their unique partnership has improved community health and well-being.

We’ll look at the following:

Effective strategies used for managing population health data and implementing initiatives through cross-sector collaboration.

The key elements that made this partnership effective and what the journey has looked like.

How Medway has successfully integrated public health with other critical services like housing, education, and employment to address the social determinants of health.

Lessons learned from the community engagement process and how feedback has shaped the direction and success of health initiatives.
3:20 pm - 3:40 pm

Breakout Room 1

Driving value from the employee experience

Leatham Green

Transformation Director
Oracle

Over the last few years, employee expectations have changed drastically – and changed for the good.
In this session we will explore how organisations are successfully re-imagining and re-designing their employee experience, and h...

Over the last few years, employee expectations have changed drastically – and changed for the good.
In this session we will explore how organisations are successfully re-imagining and re-designing their employee experience, and how they are connecting it to the citizen experience in order to drive both value from their investment in digital technology and enhance productivity and business efficiency.
Key learning points:
• What is employee experience and why does it matter?
• How to connect the citizen and the employee experience
• The significance of answering the ‘Why’ question
• How to maximise the value from digital transformation
12:55 pm - 1:15 pm

Breakout Room 2

Staying ahead in the cyber security game

Emma Velle

Public Sector Business Consultant
Quorum Cyber

In a world where cyber criminals are constantly evolving their tactics, how can local authorities stay one step ahead? This session will provide attendees with strategies and actionable insights to fortify their cyber defences. Learn fro...

In a world where cyber criminals are constantly evolving their tactics, how can local authorities stay one step ahead? This session will provide attendees with strategies and actionable insights to fortify their cyber defences. Learn from industry experts about the latest best practices in cyber security, and discover practical measures to safeguard your networks, data, and organisational integrity against increasingly sophisticated threats.
3:20 pm - 3:40 pm

Breakout Room 2

Transforming Citizen Experience: Enhancing Local Government Communication with Mitel

James Starvella

Direct Account Manager, Local & Central Government
Mitel

In a time of unprecedented demand for improved public services the need for efficient, secure, and citizen-centered communication solutions has never been greater.
Join us to explore how Mitel’s newly announced Common Communicati...

In a time of unprecedented demand for improved public services the need for efficient, secure, and citizen-centered communication solutions has never been greater.
Join us to explore how Mitel’s newly announced Common Communications Framework empowers local governments to streamline digital communications, ensure data privacy and regulatory compliance, and transform the citizen experience with innovative omnichannel solutions. We will outline use cases for how critical communication supports the citizen from day to day enquiries to contact center support to mass notification in emergencies.

22 November 2024

8:45 am - 8:50 am

Main Room

Co-chairs’ opening remarks

Sam Smith

Director of Institute
Socitm

Mark Lumley

Director of ICT and Digital
London Borough of Hounslow

Welcome to Day 2 of the Local Government Partnership Network.
8:50 am - 9:30 am

Main Room

Panel discussion - Utilising AI for immediate impact: working with legacy systems and data challenges

Sam Smith

Director of Institute
Socitm

Paul Simpson

Chief Executive Officer
Derby City Council

Andy Brammall

Director of Digital and Physical Infrastructure and Customer Engagement
Derby City Council

This panel will discuss how local authorities can leverage AI to work with existing legacy systems and imperfect data, addressing common challenges to make significant impacts now. The focus of this session will be on practical strategie...

This panel will discuss how local authorities can leverage AI to work with existing legacy systems and imperfect data, addressing common challenges to make significant impacts now. The focus of this session will be on practical strategies and solutions that can enable immediate benefits without requiring extensive data cleansing or system overhauls.

Key conversation points:

1. How can AI be integrated into existing legacy systems to enhance functionality and service delivery?
2. What are the benefits of using AI with existing legacy systems instead of replacing them entirely?
3. Strategies for utilising AI with imperfect or unstructured data.
4. Practical examples of AI applications that have worked effectively with existing data limitations.
9:35 am - 9:55 am

Main Room

Building your Communications Journey with RingCentral

Carl Campkin

Major Account Manager Team Leader
RingCentral

The way we communicate is constantly evolving. Join RingCentral to understand how they are working with other local authorities to transform communication with their citizens. Learn how they assist in transitioning from legacy, siloed te...

The way we communicate is constantly evolving. Join RingCentral to understand how they are working with other local authorities to transform communication with their citizens. Learn how they assist in transitioning from legacy, siloed technology to omni-channel, cloud-based solutions. These are supported and complemented by advanced integrations, real-time and historical analytics, and AI technology adoption that benefits both local authorities and citizens.
10:00 am - 10:10 am

Main Room

Focus groups introduction - When will data sit in the driving seat for local authorities?

Sam Smith

Director of Institute
Socitm

Nataša Patterson

Chief Digital and Data Officer
London Borough of Lambeth

Let’s get into the nitty-gritty of data and its all-encompassing promise to guide our decisions. Local authorities are practically drowning in data, yet the vision of true “data-driven decision making” often seems more like a mirag...

Let’s get into the nitty-gritty of data and its all-encompassing promise to guide our decisions. Local authorities are practically drowning in data, yet the vision of true “data-driven decision making” often seems more like a mirage. With so many moving parts, it’s easy to get lost in the noise. In this session, we’ll break the discussion into three critical areas, where we’ll collaborate and share actionable strategies to turn data into a real asset.
10:45 am - 11:45 am

Main Room

Networking and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:50 am - 12:05 pm

Main Room

Focus groups reflections and next actions
12:10 pm - 12:30 pm

Main Room

Custom Indexing: Revolutionising Pensions & Investments

Ola Abdul

Founder & CEO
Fundment

What if we told you there’s a way to precisely align pension scheme investments with their unique objectives, funding positions and responsible investment preferences?

In this presentation, Fundment CEO & Founder Ola Abd...

What if we told you there’s a way to precisely align pension scheme investments with their unique objectives, funding positions and responsible investment preferences?

In this presentation, Fundment CEO & Founder Ola Abdul explains how custom indexing represents the next evolution in pensions investing, offering a powerful complement (or even alternative) to mutual funds.

Attendees will learn how custom indexing can strengthen governance, enhance stakeholder value, and deliver precision-engineered investments aligned with both local priorities and responsible investment goals.
12:30 pm - 12:55 pm

Main Room

Adapting to change: power shifts and inclusion strategies for modern local authorities

Kit Collingwood

Assistant Director, Digital and Customer Service
Royal Borough of Greenwich

Join Kit Collingwood for an insightful session that addresses the shifting role of local authorities amid financial constraints and the growing needs of the population. This session will explore critical themes such as the implications o...

Join Kit Collingwood for an insightful session that addresses the shifting role of local authorities amid financial constraints and the growing needs of the population. This session will explore critical themes such as the implications of forcing services online, the power shifts within local governments, and the systemic barriers to inclusion that need to be overcome. Kit will provide insights into the extra efforts required to ensure digital inclusion, the skills necessary for leaders in this environment, and how to balance the digital transformation while avoiding exclusion.
1:00 pm - 1:30 pm

Main Room

Closing keynote panel - Accelerating digital transformation: doing more with less

Sam Smith

Director of Institute
Socitm

Jonathan Stephenson

Chief Executive
Brentwood Borough and Rochford District Council

Matthew Wallbridge

Chief Digital and Information Officer
London Borough of Hillingdon

Louise Barton

Group Manager: Transformation
Nottinghamshire County Council

Alex Hooper

Director of Services and Business Transformation
Cisilion

This panel discussion will focus on the challenges and strategies of driving digital transformation in local government, emphasizing how to manage multiple initiatives simultaneously, achieve more with limited resources, and maintain a b...

This panel discussion will focus on the challenges and strategies of driving digital transformation in local government, emphasizing how to manage multiple initiatives simultaneously, achieve more with limited resources, and maintain a balanced approach. The discussion will also explore maintaining momentum in change processes and upskilling the workforce to meet new digital demands.

• How can local governments effectively prioritise and manage multiple digital transformation projects simultaneously?
• What frameworks or methodologies can be used to ensure successful project management and delivery?
• How can local governments sustain the momentum of digital transformation efforts over time?
• How can local governments balance the need for rapid digital transformation with the necessity of maintaining stable and reliable services?
• What strategies are effective for upskilling the existing workforce to meet new digital demands?
• How can local governments create a culture of continuous learning and adaptability?
1:30 pm - 2:30 pm

Main Room

Chairs' closing remarks
1:15 pm - 2:30 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
9:35 am - 9:55 am

Breakout Room 1

Civica Report; Data, AI and Digital Strategies in the future of UK digital government

Andy Baker

Customer Solutions Consultant
Civica

As we approach the finishing line of the ‘Transforming for a Digital Future: 2022 to 2025 Roadmap for Digital and Data’ roadmap, Civica has partnered with Total Research to conduct a survey involving 360 civil servants across...

As we approach the finishing line of the ‘Transforming for a Digital Future: 2022 to 2025 Roadmap for Digital and Data’ roadmap, Civica has partnered with Total Research to conduct a survey involving 360 civil servants across 15 major government departments, aiming to assess the achievements made and identify any remaining objectives. From bridging the gap between the perception and implementation of AI to fostering data consolidation and sharing, through to the development and deployment of a single access platform, we explore the progress of the civil service along the Roadmap for Digital and Data.
Key learning points:

1) The current adoption of the ‘Transforming for a Digital Future: 2022 to 2025 Roadmap for Digital and Data’ roadmap
2) Where potential hurdles for adoption can be seen
3) What is the next phase of digital adoption?
9:35 am - 9:55 am

Breakout Room 2

From Myths to Mastery: A 5 Point Strategy for Human Centred AI in Local Government

Imani Backes

Regional Lead, South East
Salesforce

Jay Dudley

Regional Lead, London & West Midlands
Salesforce

Jay Dudley and Imani Backes will explore the transformative potential of AI in public services, addressing common myths and highlighting that while generative AI is gaining attention, many AI applications have long been integrated into d...

Jay Dudley and Imani Backes will explore the transformative potential of AI in public services, addressing common myths and highlighting that while generative AI is gaining attention, many AI applications have long been integrated into daily operations. The session will focus on building trust through responsible data use, showcasing success stories across the public sector. Emphasizing a human-centered approach, the presenters will illustrate how AI can enhance community outcomes and reshape service delivery, including an introduction to ‘autonomous agents’—the latest in AI innovation. Attendees will leave with a 5-point strategy for AI implementation, covering data grounding, bias reduction, transparency, scalability, and integration for effective public service transformation.
10:15 am - 10:40 am

Focus Group 1

What is your data strategy?

Nataša Patterson

Chief Digital and Data Officer
London Borough of Lambeth

Discussion points:

• What are the most critical data needs for our local government, and how can we prioritise them to maximise impact on public services and decision-making?
• How can we effectively integrate and...

Discussion points:

• What are the most critical data needs for our local government, and how can we prioritise them to maximise impact on public services and decision-making?
• How can we effectively integrate and share data across different departments to improve efficiency and collaboration?
• What are the key challenges or barriers to implementing a comprehensive data strategy, and how can we overcome them?
10:15 am - 10:40 am

Focus Group 2

Data literacy and capacity

Stephen Lugg

Chief Information Officer
Swindon Borough Council

Discussion points:

• What level of data literacy is currently present among our staff, and what specific skills or knowledge areas need improvement?
• What types of training or resources would be most effective in...

Discussion points:

• What level of data literacy is currently present among our staff, and what specific skills or knowledge areas need improvement?
• What types of training or resources would be most effective in building our staff’s capacity to work with data, considering their diverse roles?
• How can we build a culture that encourages data-driven decision-making and continuous learning within our organisations?
10:15 am - 10:40 am

Focus Group 3

Secure data and ethical use

Rebekah Wilson

Programme Manager, Cyber, Digital and Technology
Local Government Association

Annie Radcliffe

Policy Adviser - Cyber and Digital
Local Government Association

Discussion points:

• What are the most significant risks to data privacy and security in our current practices, and how can we mitigate these risks?
• How should we address ethical concerns related to data use, su...

Discussion points:

• What are the most significant risks to data privacy and security in our current practices, and how can we mitigate these risks?
• How should we address ethical concerns related to data use, such as bias, consent, and transparency, in our policies and practices?
• What steps can we take to ensure compliance with relevant data protection laws and regulations while maintaining flexibility in data use for innovation?