ICS.AI will be joined by Derby City Council to share their AI transformation journey and what it means in practice for residents and staff. This session explores how Derby is using AI to drive service improvement while enabling longer-term organisational transformation. From resident-facing AI to workforce copilots, hear how they have moving beyond pilots into scaled adoption and delivering measurable impact. Drawing on real experience, Derby offer a unique perspective on how AI can position councils to navigate Local Government Reorganisation with confidence, using proven approaches and practical lessons to bridge today’s pressures with tomorrow’s operating model.