LGPN North 2026

Loading

From reactive to proactive: increase collection rates with fully automated AI

28 Apr 2026
Main Room
From reactive to proactive: increase collection rates with fully automated AI
A smarter approach to debt collection with no need to replace your contact centre, while reducing the added operational costs, technical demands and stress of PCI compliance. 
You might be thinking: long deployment times, complex AI and specialist skills required. Think again. 
This isn’t theoretical—Birmingham City Council’s debt collection is the latest proven success. Hear it directly from them on stage and join the live Q&A.
Speakers
Nick Benzie, Head of Solutions Enablement - Cirrus
Garrick Ruggles, Senior Account Executive - NiCE
Taz Chowdhury, Strategic Delivery Lead - Birmingham City Council